TCPD RESILIENCE Program: Voluntary program supporting vulnerable people through a network of 60+ community agencies to address service gaps and provide coordinated care.
Police Social Worker Coordinator: Licensed social worker embedded in TCPD who coordinates services, strengthens partnerships and provides primarily office-based follow up, and supervises all PSWs.
Police Support Services Worker(s) (PSW): Credentialled clinician embedded into TCPD who provides field response, follow up contacts, agency collaboration, and on-scene support to promote swell-being and stability. Collectively, the term “PSWs” also includes the PSWC.
Vulnerable People: Individuals experiencing concurrent crises of substance use, mental health, homelessness, or overdose
Eligible Referral: A person who is referred and meets program criteria (screened in)
Screenout: A person who is referred but deemed ineligible for services
Elected Out: A person who is eligible but chooses not to participate in the program
Participant: An eligible referral who signed forms to participate in the RESILIENCE Program
Follow Up: Regular PSW check ins that occur at least quarterly for participants
Active: An eligible referral on the PSW caseload who receives quarterly follow up
Inactive: A referral who either left the area, or whose needs were deemed met.
Closed: A referral who remained inactive for six months or more, or who revoked or died
Safely Relocated: A referral who left the area by way of an organized plan designed to meet needs, such as reuniting with family or engaging with treatment or permanent housing
Needs Met: A referral who was deemed inactive due to their needs being met locally
Primary Partner: One of 9 agencies with access to all identifiable participant information according to participant Consent to Share Information preferences
Secondary Partner: One of 51+ agencies with limited access to participant information; includes law enforcement
Wrap-Around Services: Coordinated supports between multiple sectors, including but not limited to: substance use, mental health, physical health, housing and the justice systems.
“Potholes”: Gaps in community services that the RESILIENCE Program aims to address.
Overdose Response Team (ORT): Team responding to overdoses within 24-72 hours
Naloxone (Narcan®, Kloxxado®): Medicine that quickly reverses opioid overdoses
Peer Recovery Coach: Someone with lived experience in substance use or mental illness who uses their recovery to provide guidance and promote connections to resources
Harm Reduction: Practical, “outside the box” solutions that reduce harm and promote engagement in meaningful activities.
Field Contact: Someone needing PSW response who does not meet the full program criteria