QRT Annual Report

Program Reports

Conference Presentations and Publications

QRT History and Re-Branding Information

  • Press Release 2/10/2026: Quick Response Team (QRT) becomes the RESILIENCE Program
     
  • In response to participant and partner feedback during interviews from fall 2024, the RESILIENCE Program (then called the Quick Response Team or QRT) identified six key areas for program refinement:
    • 1. Create a new program name, to differentiate our unique program design from traditional QRTs. Clearly identify program goals, mission, vision, values, standards, and logo, to clarify program information. Have consistent uniforms, differentiated from officers. Update policies to reflect any program changes, along with all RESILIENCE Program materials.
    • 2. Improve onboarding, with clear information and expectations for  participants and the community. Differentiate this program from others, such as Street Outreach. Develop a community guide book for participants, that they can find community resources based on need, that spells out available partnerships.
    • 3. Establish a participant community network. Host regular participant meetings and have an email listserv with opportunities for anonymous feedback. Regularly incorporate participant feedback into program development. Establish a way for participants to establish and engage in goals. 
    • 4. Enhance action and data. Clarify program success measures. Develop goal sheet to be coordinated among agencies. Invite partner feedback for gathered metrics and outcomes. Examine places in which PSW follow up can be more tangible and effective. Expand PSW field response. 
    • 5. Analyze and engage partners. Sign paperwork again with each participating agency with the updated program language. Determine if there are partners who no longer want to participate. Partners will complete bi-annual partnership updates to ensure congruence with RESILIENCE Program goals. Utilize people with lived experience for field and overdose response.
    • 6. Boost community education and reduce stigma with a harm reduction lens. Promote the new program through a community event that includes awareness and stigma reduction. Ensure tracking of non-treatment related successes (life skills). Continue overdose follow up and overdose fatality reviews. Advertise the new program broadly. Ensure that reports do not marginalize the population served but focus on advocacy and tangible goals.
  • These adaptations were developed internally by the Police Social Worker Coordinator, Police Support Services Worker, and TCPD Command Staff. Grant funding was provided to print updated program materials.
     
  • Changes from the original program: 
    • Compared to the QRT program, the RESILIENCE Program provides:
      • Targeted follow up that centers on participant-led goals and participant acuity
      • RESILIENCE Passport for engaging with providers in multiple service areas, and as a format for PSW goal discussions
      • Expanded measures of success
      • Expanded PSW field response, field contacts
    • The elements of the original program that are maintained include:
      • TCPD Involvement, Non-Trad. PSW Role
      • Overall program design and process
      • Eligibility & Referral paths
      • Coordination of care / Partnerships
      • Overdose follow up
      • Overall goals
      • Meetings & Pothole Discussions
      • Confidentiality
      • Active, inactive, closed, re-open procedures