2023 Equipment & Software Upgrades

September 1 update

Parking equipment replacement to begin Monday, September 11th. Equipment upgrades will begin at the Old Town parking structure. Once the equipment is upgrades proximity cards will no longer work for access to enter or exit the facility. The barcode on the bottom of the hangtag will become the access credential for entry and exit and will need to be used until the AVI hangtags are available.

No Cash in Lanes – The new equipment will allow for payments in both exit lanes, but will only accept debit and credit cards. The new equipment will expand beyond Visa and MasterCard to include payments using American Express and Discover.

Cash payments will be available at the pay-on-foot station in the NE Lake Avenue Tower. Once payment is made, the receipt will be scanned at the exit lane.

July 10 update

Permit Auto-renewals are available. Please consider transitioning your permit to month-to-month renewals to avoid any disruption with access.

Bike Lockers agreements are transitioning to auto-renewals. In order to retain your locker, you must transition. The month-to-month rental fee is $10.

May 30 update

Online Payment Portal
Our online payment portal for permit purchases and citation payments now offers payment by Discover and American Express in addition to Visa and MasterCard.

Permit Auto-renewals
Month-to-month surface permit holders are eligible to save a credit card profile to their account for auto-renewal. Transitioning to auto-renewals, will eliminate having to renew in-person at the office or over the phone each month and obtaining a new permit. Permits setup for auto-renewal will automatically renew each month by charging the credit card on file, and you keep the same permit. Permits will remain on auto-renewal until they are cancelled.

Month-to-month garage permit holders are eligible for auto-renewal. The new permit that is auto-renewed will be replaced on the equipment is installed and online in the fall. The new permit will allow for hands-free access through handsfree access using AVI (automated vehicle identification) technology similar to highway toll tags.

How do I request a permit for auto-renewal?
1) You must have an active credit card profile on your account. You can add a profile by coming to the office so staff may help or you can add a profile through the online portal.
2) You will be issued a new permit that will not have an expiration date. Your credit card profile will be linked to the permit. Garage permits have the option to go through the online portal, but surface permits must do this in-office or over the phone as they are only available to existing permit holders with an eligible status.
3) You will receive a reminder upcoming charge letter via email 7 days before your credit card is charged. If you do not plan to renew, you will need to cancel your credit card profile to terminate your renewal.
4) Your credit card will be charged 2 days prior to the expiration date, and you will receive a emailed receipt. If your card was not charged and you wish remain permit eligible, you can pay the balance prior to expiration in-office or over the phone.
5) The monthly renewal process steps 3-4 will continue each month until terminated. Permits are non-refundable, and auto-renewals should be terminated prior to being charged. Lost/stolen permits are available for replacement at the current rate.

Click this link for additional information.

April 18 update

New equipment changes are coming to both the Hardy and Old Town Parking Structures. The equipment improvements will allow for new software enhancements that will benefit all parkers.

Overall changes for all parkers
Both Hardy and Old Town Parking Structure will 1) no longer be accepted cash payments in-lane. All cash payments will be accepted via pay-on-foot devices in the pedestrian star towers, 2) all exits will accept credit card payments, 3) permits purchased online will be immediately available for use via a QR code on the receipt, and 4) fee schedules will calculate based on a rolling 24-hour period.

The Hardy Parking Structure will have a ground floor traffic circulation shift from clock-wise to counter-clockwise, and the south entrance and exit off of State Street will change from British-style to conform with two-way traffic on State Street.

Enhancements for permit holders
All permit parkers will have the option to 1) setup a card on-file for monthly auto-renewals, 2) auto-renewals will have the option for AVI (toll road like tags) tags for hands-free access, and 3) access to generate their permit number to a QR code for temporary access.

Enhancements for businesses
Businesses will be able to validation parking for employees and customers by 1) applying validation directly to hourly ticket through a website, or 2) generating and printing QR codes from the website. Validation payments may be accepted online.

Businesses using shared accounts will be able to 1) manage permits that have access within their permit threshold, and 2) have the option to allow for hourly overages when employees exceed their permit threshold. 

Hardy Parking Structure Traffic Circulation Modifications