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Utility Bills Distributed After Delay
October 22, 2021 - The City of Traverse City/Traverse City Light & Power’s customer utility bill delivery (paper only) has been delayed going back to early September as a result of staffing shortages at third party printing and distribution center. Customers receiving utility bills via email and customers on auto-pay have not been impacted by the delay.
As a result, the City has contracted with a new printing and distribution service center and bills were mailed this week. Please be advised that the utility bill will look slightly different. In addition, customers will most likely receive two utility bills in short succession. To accommodate for this interruption, TCL&P/the City of Traverse City has suspended the calculation of late-payment penalties on utility bills for the time being. We would also like to encourage customers who may have trouble paying utility bills received consecutively to contact the Treasurer's Office to make payment arrangements. Customers can call (231) 922-4431. Shuts off have also been suspended at this time.
“We are disappointed that the distribution of bills has been delayed due to staffing shortages at our third party facility and want to work with our customers to avoid any further interruption. No payment penalties will be calculated and payment arrangements can be made available if a hardship is created due to consecutive utility bills,” says Interim City Treasurer & Finance Director James Henderson.