New City Customer Service Hours at the Governmental Center
Begins October 6, 2025
Traverse City - Beginning October 6, 2025, to better accommodate the varying schedules of City staff, the customer service hours at City Offices in the Governmental Center, 400 Boardman Avenue, will be adjusted to provide consistency across all City Departments.
City Office Hours: Governmental Center
Monday–Thursday: 8:00 am – 4:30 pm
Friday: 8:00 am – 4:00 pm
Customer needs outside of these regular business hours will be available by appointment only.
For after-hours services, customers may use the red drop box located at the Governmental Center, or make payments online.
“These adjusted office hours ensure that we continue to provide reliable and accessible customer service for our residents, while also recognizing the times when in-person customer activity is at its lowest. At the same time, the nature of City work sometimes requires staff to begin earlier or extend later than traditional hours, and these changes provide the structure needed to balance efficient operations with community service,” stated Interim City Manager, Benjamin Marentette.
Please note that Grand Traverse County Offices will continue to maintain their customer service hours at the Governmental Center, Monday–Friday, 8:00 am – 5:00 pm.