City of Traverse City Launches Interactive Q&A Platform for Residents
Ask the City
Today, the City of Traverse City is excited to introduce a new and innovative way for residents to connect directly with City staff, improve transparency, and increase accessibility to local government. The new program is called “Ask the City”, and it allows residents to ask questions of the City. In response, residents will receive either an instant AI-generated answer from the City website or receive a short personalized video response.
Once a resident’s question is answered, they will be promptly notified via email, ensuring quick and clear communication. This platform gives every community member a direct line to City employees, creating an open forum for dialogue and making it easier than ever to engage with the City.
“This new platform is an exciting step forward in how we engage with our community. It provides a direct, transparent way for residents to ask questions and receive accurate information, while also fostering a personal connection between citizens and the city employees who serve them. We believe this tool will help humanize local government, making it more accessible, responsive, and affirming that being heard is a priority of the City," said City Manager Elizabeth Vogel.
Communications Manager Colleen Paveglio, stated, “Our goal is to build stronger relationships between the City and our residents, and this interactive platform is a powerful tool for doing just that. By giving residents an easy way to connect with City staff, we hope to not only answer questions but showcase the real people behind City services. It’s about building trust and creating meaningful conversations within the community.”
“Ask the City” will be implemented as a three-month pilot project, after which its effectiveness will be evaluated to determine its continuation based on community interest.
Residents are encouraged to take part in the conversation and explore the new platform by visiting Ask the City
Additionally, a button labeled “Ask the City” on the City’s homepage will link directly to the platform.