Resident's Complaint and Commendations
Guide to Making Complaints and Commendations
The City of Traverse City is committed to providing the highest quality of service to our residents and community. In order to be responsive to community needs, it is necessary to have the resident's input. Your constructive comments about our service, good or bad, will help us to improve and achieve our goals.
A complaint can be made by completing the form below, telephone, in person, or by email to the Department Supervisor/Director. He or she will ensure that your inquiry or complaint is directed to the proper authority.
Please be prepared to provide the date, time, and location of the event; the names of the City employees involved (if known); and the name, address, and telephone number of any possible witnesses.
Commending Exceptional Performance
The best way to commend the actions of a City of Traverse City employee is to write a brief letter describing the incident and the actions you think were exceptional. Information such as the date, time, and location will help identify the employee if you do not know his or her name. If you choose not to write, you may ask to speak with the individual’s supervisor and make a verbal commendation.
Commendations received by the City Manager are forwarded to the employee with a copy placed in his or her personnel file. Although our employees do not expect to be thanked for everything they do, recognition of exceptional service is always appreciated. This kind of feedback helps us to know if we are doing a good job.