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Pay Water & Sewer Utilities

Address

City Treasurer's Office
Governmental Center
1st Floor 
400 Boardman Avenue
Traverse City, MI 49684 

Hours

Monday–Friday
10:00am–4:00pm
(compressed hours through January 2023)

Excluding Most Federal Holidays

Phone

(231) 922-4431
 

Phone

csr@traversecitymi.gov

UPDATES:

New payment gateway InvoiceCloud:

Customers with email addresses on file will now receive an invoice and/or payment processed notice from InvoiceCloud

Utility Bill Separation Implemented 

Payment for utilities have separated. You will now receive one bill for water and sewer, and a separate bill for electric and fiber (if applicable). 

The City's utility billing program is through BS&A and payment gateway is InvoiceCloud.

Due to changes in utility bill payment options, penalties accruing between November 29, 2022 and December 16, 2022 will not be assessed.  

Customer Service Hours: 10am - 4 pm

Payment for water & sewer utilities may be made with a credit or debit card over the phone, online, or electronically through the options listed below:


Pay Online

The City accepts the following online payments at the water & sewer payment link

EFT (Check) payments at no fee

Credit/Debit Card payments (convenience fee of 2.95%, with a $1.95 minimum)

Google Pay payments (convenience fee of 2.95%, with a $1.95 minimum)

PayPal payments (convenience fee of 2.95%, with a $1.95 minimum)


Automatic Debit

Customers currently enrolled for auto-payment will see no change in your utility payment process. However, we encourage all customers to create an online account at (link coming soon!) so you can better manage your account and maintain the most up-to-date payment information.


Pay with a Credit Card by Phone

The City accepts payment with a credit card by phone. Please call (231) 922-4431 (convenience fee of 2.95%, with a $1.95 minimum applies)


Go Paperless & Manage your Water & Sewer Utility Account Online

We encourage all customers to enroll in InvoiceCloud so you can better manage your account, maintain the most up-to-date payment information, online payment options, and view your utility usage.

Enroll in InvoiceCloud

Enter your name in the BS&A portal to take you to your account on InvoiceCloud

Go paperless!

Pay by Text!


Drop Box

Drop payment in the "Red Drop Box" that sits in front of the Governmental Center.

Please pay by check or money order if making a payment in our Drop Box.

If paying both utility bills, water/sewer and electric/fiber, two checks must be made out ot each entity i.e. City and Traverse City Light & Power.

Cash payments are not recommended. 


Payments by Mail

City Treasurer
Governmental Center 1st Floor
400 Boardman Ave
Traverse City, MI 49684

Please pay by check or money order if making a payment by mail. Cash payments through the mail are not recommended.


Customer Service Department 

Pay your bill in person at the Customer Service Department located at 400 Boardman Avenue. Cash, check, credit card (convenience fee of 2.95%, with a $1 minimum applies) and money orders are accepted at this location. 

Customer Hours:

10am - 4pm

Have questions?

Customer Service at (231) 922-4431 or email utilities@traversecitymi.gov.


TCLP Electric & Fiber Payments 

Learn More