Pay Water & Sewer Utilities
Address
City Treasurer's Office
Governmental Center
1st Floor
400 Boardman Avenue
Traverse City, MI 49684
Hours
Monday–Thursday
8:00am–4:30pm
Friday
8:00am-4:00pm
Excluding Most Federal Holidays
Phone
(231) 922-4431
Utility Bill Separation Implemented
Payment for utilities have separated. You will now receive one bill for water and sewer, and a separate bill for electric and fiber (if applicable).
The City's utility billing program is through BS&A payments.
Customer Service Hours:
Monday–Thursday
8:00am–4:30pm
Friday
8:00am-4:00pm
Pay Online
The City accepts the following online payments at the water & sewer payment link
Learn how to enroll in BSA online payments
Fees may apply for some payment types.
Pay with a Credit Card by Phone
The City accepts IVR Payments (Interactive Voice Response) by phone. IVR is a technology that allows customers to make payments over the telephone 24/7 by calling (231) 774-2116. Processing fees may apply.
Drop Box
Drop payment in the "Red Drop Box" that sits in front of the Governmental Center.
Please pay by check or money order if making a payment in our Drop Box.
If paying both utility bills, water/sewer and electric/fiber, two checks must be made out ot each entity i.e. City and Traverse City Light & Power.
Cash payments are not recommended.
Payments by Mail
City Treasurer
Governmental Center 1st Floor
400 Boardman Ave
Traverse City, MI 49684
Please pay by check or money order if making a payment by mail. Cash payments through the mail are not recommended.
The City of Traverse City honors postmarks. However, effective December 24, 2025 USPS has changed their policy. This update clarifies that postmarks now indicate the date of mail processing rather than the date of mailing, which may impact deadline compliance. Customers are encouraged to use online payment methods to ensure timely receipt.
Utility Assistance
Utility customers may be eligible for economic assistance from the Michigan Department of Health and Human Services. Apply online at https://www.michigan.gov/
Winter Quarterly Average Notice
To provide credit for residential lawn watering for the period April 15 - October 15, the average water consumption for the months of January, February, and March shall be used as the basis for sewer service charge.
Customer Service Department
Pay your bill in person at the Customer Service Department located at 400 Boardman Avenue. Cash, check, credit card (fees may apply) and money orders are accepted at this location.
Customer Hours:
Monday–Thursday
8:00am–4:30pm
Friday
8:00am-4:00pm
Have questions?
Customer Service at (231) 922-4431 or email csr@traversecitymi.gov.