Pay Water & Sewer Utilities
Address
City Treasurer's Office
Governmental Center
1st Floor
400 Boardman Avenue
Traverse City, MI 49684
Hours
Monday–Friday
8 am - 5 pm
Excluding Most Federal Holidays
Phone
(231) 922-4431
Phone
UPDATES:
The City of Traverse City Water/Sewer bills will have a new look! As soon as July, bills may arrive as postcards in an effort to be more environmentally friendly and save on costs.
Stay tuned for more information.
Utility Bill Separation Implemented
Payment for utilities have separated. You will now receive one bill for water and sewer, and a separate bill for electric and fiber (if applicable).
The City's utility billing program is through BS&A and payment gateway is InvoiceCloud.
Customer Service Hours: 8 am - 5 pm
Payment for water & sewer utilities may be made with a credit or debit card over the phone, online, or electronically through the options listed below:
Pay Online
The City accepts the following online payments at the water & sewer payment link
Learn how to enroll in InvoiceCloud (online payments)
EFT (Check) payments at no fee
Credit/Debit Card payments (convenience fee of 2.95%, with a $1.95 minimum)
Google Pay payments (convenience fee of 2.95%, with a $1.95 minimum)
PayPal payments (convenience fee of 2.95%, with a $1.95 minimum)
Automatic Debit
Customers currently enrolled for auto-payment will see no change in your utility payment process. However, we encourage all customers to create an online account at Invoice Cloud so you can better manage your account and maintain the most up-to-date payment information.
Pay with a Credit Card by Phone
The City accepts payment with a credit card by phone. Please call (231) 922-4431 (convenience fee of 2.95%, with a $1.95 minimum applies)
Go Paperless & Manage your Water & Sewer Utility Account Online
We encourage all customers to enroll in InvoiceCloud so you can better manage your account, maintain the most up-to-date payment information, online payment options, and view your utility usage.
Enter your name in the BS&A portal to take you to your account on InvoiceCloud
Go paperless!
Pay by Text!
Drop Box
Drop payment in the "Red Drop Box" that sits in front of the Governmental Center.
Please pay by check or money order if making a payment in our Drop Box.
If paying both utility bills, water/sewer and electric/fiber, two checks must be made out ot each entity i.e. City and Traverse City Light & Power.
Cash payments are not recommended.
Payments by Mail
City Treasurer
Governmental Center 1st Floor
400 Boardman Ave
Traverse City, MI 49684
Please pay by check or money order if making a payment by mail. Cash payments through the mail are not recommended.
Utility Assistance
Utility customers may be eligible for economic assistance from the Michigan Department of Health and Human Services. Apply online at https://www.michigan.gov/
Winter Quarterly Average Notice
To provide credit for residential lawn watering for the period April 15 - October 15, the average water consumption for the months of January, February, and March shall be used as the basis for sewer service charge.
Customer Service Department
Pay your bill in person at the Customer Service Department located at 400 Boardman Avenue. Cash, check, credit card (convenience fee of 2.95%, with a $1 minimum applies) and money orders are accepted at this location.
Customer Hours:
8 am - 5 pm
Have questions?
Customer Service at (231) 922-4431 or email utilities@traversecitymi.gov.