City Home > News

Utility Bill Delivery Delay & Updates

by Colleen Paveglio
Tuesday, October 19, 2021

Ocotber 21, 2021 - Customer utilty bills have been mailed by a new vendor. Please see below for further information and note that payment penalties are suspended at this time. We would also like to encourage customers who may have trouble paying utility bills received consecutively to contact the Treasurer's Office to make payment arrangements. Customers can call (231) 922-4431.

October 19, 2021 - Customer Bill Update:  Customer utility bill delivery (paper only) has been delayed going back to early September as a result of staffing shortages at our printing center. Customers receiving utility bills via email and customers on auto-pay have not been impacted by the delay. As a result, the City has contracted with a new printing service center with utility bills expected to be mailed immediately. Please be advised that the utility bill will look slightly different.

October 5, 2021 - Customer utility bill delivery (paper only) has been delayed going back to early September as a result of staffing shortages at our printing center. Customers receiving utility bills via email and customers on auto-pay have not been impacted by the delay. 

To accommodate for this interruption, TCL&P/the City of Traverse City has suspended the calculation of late-payment penalties on utility bills for the time being. We would also like to encourage customers who may have trouble paying utility bills received consecutively to contact the Treasurer's Office to make payment arrangements. Customers can call (231) 922-4431.