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City Hall and Department of Public Services Offices Closed to Walk-In Traffic Through April 13, 2020 I Virtual City Hall

by Benjamin Marentette
Monday, March 16, 2020

*Updated March 30, 2020 to reflect that City Hall and DPS Offices will be closed to walk-in traffic through at least April 13, 2020** 

Statement from City Clerk Benjamin Marentette regarding city offices at the Governmental Center and Department of Public Services being closed to walk-in traffic through at least April 13, 2020.   A "virtual city hall" will serve customers in the mean time:

In an effort to prevent further spread of COVID-19 cases, the Governmental Center at 400 Boardman Avenue and Department of Public Services at 625 Woodmere Avenue and all City of Traverse City Offices located within it will be closed to walk-in traffic starting March 17, 2020, through April 13, 2020.  


City of Traverse City Offices located in the Governmental Center will be closed to walk-in

traffic and converted to a “virtual city hall” starting March 17, 2020, through March 30, 2020.  

Several City employees will be working remotely to help protect themselves as well as those

with whom they come in contact by reducing transmission of the coronavirus.    Depending on

circumstances, these dates may be extended.


The following City offices are located within the Governmental Center:


  1. City Clerk’s Office (231) 922-4480
  2. City Treasurer’s Office (231) 922-4430
  3. City Assessor’s Office (231) 922-4450
  4. City Manager’s Office (231) 922-4440
  5. City Human Resources (231) 922-4481
  6. City Attorney’s Office (231) 922-4405
  7. City Engineering Department (231) 922-4456
  8. City Planning Department (231) 922-4778
  9. City GIS  (231) 922-4410

While these offices will be closed to the public, telephone calls and emails will be answered

between the hours of 8am-5pm, Monday through Friday, excluding 12p-1p for some

departments.   If a voicemail is left, messages will be promptly returned.   Additionally, staff in

these departments will be reachable via email.   In cases where a physical appointment is

necessary, arrangements for such an appointment may be made by telephone or email.   Visit  for more information.


For Planning and Zoning Permits, please reach out to:


Dave Weston

Planning and Zoning Administrator

(231) 922-4464


For Engineering Department permits, please reach out to:


John McWethy

Public Services Assistant

City of Traverse City

(231) 922-4467


Most licenses and permits are handled by the City Clerk’s Office – for all other licenses and

permits, please reach out to:


Alanna Crouch

City Clerk’s Administrative Specialist

(231) 922-4480


Payments owed to the City will not be accepted in person but can be mailed to: 


City Treasurer’s Office

P.O. Box 592

Traverse City, MI 49685-0592


Alternatively, payments can be dropped off in the payment drop box as you exit the

Governmental Center Driveway.  A credit card payment can be made over the phone by calling (231) 922-4430.

Payments for a variety of services can also be processed

online and anyone can sign up to have their monthly utility payments automatically paid from

their checking or savings account by visiting the following link: 


The City of Traverse City is committed to providing essential services to our residents during this time as well as other key services to the community.   We appreciate your understanding and support as we take steps, like those outlined here, to keep each other safe and healthy.